Privacy policies

Dekolor recognizes privacy and security as concerns for most of the people who surf the internet these days. Whether you want to buy one of our products or are just browsing our site, we want you to feel comfortable with our privacy policy and the security measures we follow to protect your personal information.

By using our website, you accept the collection of information by Dekolor and the use per the policy set forth herein. Please check this page constantly for any changes that have been made to ensure that you are up to date with our policies.

What information from you may be collected

Dekolor collects information such as name, position, company, address, email, phone numbers, etc. when someone uses direct purchase services via the web. This information is not required to access any of the public areas of the site.

In addition to the purchasing system, it may be necessary to request personal information in other instances, including, for example, promotions, contests, opinion polls, or other types of surveys, to find out about services provided in your area or when sending an email to Dekolor. All of these are voluntary. In each instance that Dekolor requires information, every effort will be made to include a link to this privacy policy.

Our web servers also collect information about visits to determine total visits, average times on each page, most visited sections, etc. All this allows us to improve the content of our websites.

Use of “cookies”

When you enter our pages, our server adds a small text file to your hard drive (cookie). This cookie is unique for each user and simply tells us that you are browsing our website and, if there are online shopping applications, keep your shopping cart.
It is important to note that cookies are safe since they cannot be executed as programs and cannot be used to send viruses of any kind. Cookies help us to offer a better browsing experience to our users.

Generally speaking, we use cookies to:

  • Remind us who you are and be able to deliver a personalized experience.
  • Register your participation in some of our promotions, contests, and/or raffles.
  • Measure traffic patterns to determine which areas of our site are visited and the visit patterns of our users. This information is used to determine the habits of our visitors and to improve and personalize the content, notices, and promotions that you will see on our site. We can also use this information to personalize content, advertising for banners and promotions.

You have options regarding cookies. By modifying the configuration of your internet browser you have the option of accepting all cookies, being notified when a cookie is received, or simply reject all cookies completely. Bear in mind that some sites require the use of cookies so their operation may not be correct if they are disabled.

Who collects the information?

When you are on a Dekolor site and personal information is requested, it is shared with Dekolor, S.R.L., its subsidiaries, and related companies. Dekolor may also hire a third party to develop services found on the Dekolor website, these third parties are required to collect personal information for promotions and surveys. Dekolor websites may contain links to other companies that may provide services, goods, and/or promotions. These sites are operated independently of Dekolor and are subject to their privacy and information use practices. Any information that you provide on those sites is subject to the use policies that exist in those companies. Dekolor has no responsibility or liability for the actions taken by these independent companies, nor is it responsible for their privacy policies.

How the information is used

The information is also used to provide you with a personalized experience on our site.

The Dekolor site may also contain optional surveys and questionnaires to collect information as well as instances in which the user can ask questions. We use the information you provide to help us design and build a better service and improve the browsing experience. Participating in any of these surveys or questionnaires is always optional.

We also use the information collected to guide marketing and advertising efforts. This type of advertising can be carried out through the use of banners, as well as through promotional emails sent by Dekolor, or by a third party under contract with Dekolor.
Dekolor may also match user information with third-party data to help us better understand our customers. This means that Dekolor may combine the personal information you provide us with information available from other sources, including offline sources.

Finally, Dekolor conducts research on demographics, interests, and behavior based on information that is provided in a promotion or survey, or questionnaire. We do this to better understand and serve our users. This information is collected and analyzed at the level of total sums, avoiding the individual identification of people. Dekolor may eventually share this total data with our business partners.

To whom does Dekolor share this information?

Except under the terms dictated in this policy, Dekolor never provides your personal information to third parties without your consent. Dekolor shares the information with its subsidiaries and related companies.

Dekolor may also share this information with third parties or business partners that provide services to Dekolor and whose privacy practices are consistent with those of our company. Dekolor prides itself on having trusted and reputable partners. In addition, on some occasions, Dekolor may provide information to third parties as part of a campaign, promotion, or service.

Dekolor may also provide personal information when it has reason to believe that this may help to identify, contact, or take legal action against someone who may be violating the conditions of use of this site or the rights of Dekolor or third parties. Dekolor may also provide information when it believes in good faith that the legal authorities require it.

Dekolor may also use the aggregated data as a presentation tool to future strategic allies, advertising companies, third parties, or other purposes incorrect compliance with the law.

What options do you have regarding the collection, use, and distribution of the information?

Dekolor and/or its business partners may, from time to time, send an e-mail or conventional mail related to our products and services. If you prefer not to receive this information, simply tell us when submitting your information or follow the instructions in each communication to be removed from the distribution list.

If you have questions regarding the emails you receive from Dekolor or one of our allied partners or want to be removed from the mailing lists, please contact us at

What type of security processes exist to protect the loss, misuse, or alteration of information

When you place an order or submit personal information, your transactions are encrypted (encrypted) for added security. Encryption allows information to be altered in such a way that it can only be read by Dekolor.

Dekolor uses Secure Sockets Layer (SSL) technology, currently the highest level of security on the Internet. The SSL protocol provides server authentication, data integrity, and privacy on the web. This security measure helps us to ensure that no impostor or vandal seizes your personal information. SSL not only encrypts your personal and financial information including credit cards and bank accounts, but it also verifies the identity of the server and verifies that the original message reaches its final destination safely.

Notwithstanding the foregoing, no data transmission over the Internet can be guaranteed as 100% secure. As a result, even when we do our best to protect your information, Dekolor cannot ensure or guarantee the security of the information transmitted to our site, so use is recommended at your own risk. Once the information has reached our servers, we use our best efforts to ensure the security of our systems.

How can I correct an error in the information?

If you need to correct, change or view any personal information you have submitted, or if you wish to be removed from any of our distribution lists, please contact us at

What about the privacy of children and young people

Dekolor’s products and services are aimed at an adult market and therefore this site is also aimed at an adult market. Dekolor urges parents to take an active role in their children’s use of the Internet and inform them of the risks of openly sharing information over the Internet. No user under 13 years of age may submit information on this site without the express approval of the parent or guardian of it. Users whose age is determined to be less than 13 years old must provide an email address to inform their parents/guardians about the use that is being given to the web. No information from persons under the age of 13 will be used in any way for any purpose by Dekolor.

Additional Information

If you have questions related to this privacy policy please contact us at
It can also be contacted by conventional mail at the following address:

Máximo Gómez Ave, Metropolis Square, Suite No. 103
Santo Domingo Dominican Republic
+1 (809) 566 6103